Privacy Policy

Last updated: 21/05/2026

Gelosia (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, browse our collections, or make a purchase from us.

We process personal data in accordance with Albanian Law No. 9887, dated 10.03.2008, “On the Protection of Personal Data” (as amended), and, where applicable, the EU General Data Protection Regulation (GDPR).

By using our website and services, you agree to the practices described in this policy.

Who We Are

Gelosia is a fine Italian jewelry retailer. We act as the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, you can contact us at:

  • Email: info@gelosia.al
  • Address: Rruga e Elbasanit,km 5,TEG Lunder Tiranë, 1045
  • Phone: 048 845 130

Information We Collect

We collect personal data that you provide directly to us and data that is gathered automatically when you use our website.

 

Information you provide to us:

  • Identity and contact details such as your name, email address, phone number, billing address, and shipping address
  • Order information, including the products you purchase, order value, and order history
  • Payment information necessary to process your transaction (note: full card details are handled directly by our payment processor and are not stored by us)
  • Any information you include when you contact us, such as messages, inquiries, or requests

 

Information we collect automatically:

  • Technical data such as your IP address, browser type, device information, and operating system
  • Usage data such as the pages you visit, time spent on the site, and how you navigate it
  • Cookies and similar technologies (see Section 8)

How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders, including arranging payment, delivery, and returns
  • To communicate with you about your orders, inquiries, and customer service requests
  • To manage your account, if you create one
  • To send you marketing communications, where you have consented to receive them
  • To improve our website, products, and services
  • To detect and prevent fraud and to ensure the security of our website
  • To comply with our legal and regulatory obligations

Legal Basis for Processing

We process your personal data only where we have a valid legal basis to do so:

  • Performance of a contract: when processing is necessary to fulfill your order and deliver the products you have purchased
  • Consent: when you have given us permission, for example to receive marketing emails. You may withdraw your consent at any time
  • Legal obligation: when we are required to process data to comply with the law, such as tax and accounting requirements
  • Legitimate interests: when processing is necessary for our legitimate business interests, such as improving our services and preventing fraud, provided these do not override your rights

How We Share Your Information

We do not sell your personal data. We share it only with trusted parties who help us operate our business:

  • Payment processors who securely handle your payment transactions, such as [Paypal]
  • Shipping and logistics partnerswho deliver your orders, such as
  • Service providers who support our website hosting, analytics, and email communications
  • Authorities and regulators where we are required to disclose data by law

All third parties are required to keep your data secure and to use it only for the purposes we specify.

International Data Transfers

Some of our service providers may be located outside Albania, including within the European Economic Area. Where we transfer your data internationally, we take steps to ensure it is protected by appropriate safeguards consistent with applicable data protection law.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Order and transaction records are typically retained for the period required by Albanian tax and commercial law. When data is no longer needed, we securely delete or anonymize it.

Cookies

Our website uses cookies and similar technologies to function properly, to remember your preferences, and to understand how visitors use the site. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions. 

Your Rights

Under Albanian data protection law and, where applicable, the GDPR, you have the following rights regarding your personal data:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request deletion of your data in certain circumstances
  • The right to object to or restrict certain processing
  • The right to withdraw consent at any time, where processing is based on consent
  • The right to data portability
  • The right to lodge a complaint with the supervisory authority

 

In Albania, the supervisory authority is the Information and Data Protection Commissioner (Komisioneri për të Drejtën e Informimit dhe Mbrojtjen e të Dhënave Personale).

 

To exercise any of these rights, please contact us using the details in Section 1.

Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and products are not directed at children. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: info@gelosia.al
  • Address: Rruga e Elbasanit,km 5,TEG Lunder Tiranë, 1045
  • Phone: 048 845 130